Refund policy
At Wakelanders, operated by Wakelanders, an Arizona-registered company, we sell boating essentials, marine electronics, watersports gear, fishing gear, and marine safety equipment for coastal and Gulf waters. This Refund Policy explains how to return or exchange items purchased from Wakelanders.
Questions about returns? Email us at hello@wakelanders.com.
Do We Accept Returns?
Yes. Wakelanders offers a 30-day guarantee for most products purchased from Wakelanders. From the date your order is delivered, you have 30 days to return items that are new, unused, and in their original packaging.
Do I Need a Return Authorization Number (RMA)?
Yes, a valid RMA number is required for all returns. This helps our warehouse team identify and process your return efficiently. Without an RMA, returns may be delayed or rejected.
How Do I Request an RMA Number?
To start a return, email hello@wakelanders.com with:
- Your order number and details.
- The reason for the return (for example defective fish finder, damaged boat anchor).
- Photos of the product if it is damaged, defective, or incorrect to speed up processing.
Our team will respond with an RMA number and return instructions within 24 to 48 hours.
Who Pays for Return Shipping?
- Defective or Our Error: If your item is defective or we shipped the wrong product, Wakelanders covers return shipping costs. Once inspected, you will receive a full refund (minus original shipping fees).
- Non-Defective Returns: If you are returning a non-defective item (for example you changed your mind about a kayak or docking accessory), you cover return shipping costs plus a 5% restocking fee (based on the product’s cost).
Why Do I Need to Provide Photos?
For returns due to shipping damage, defects, incorrect items, or poor fit (for example marine electronics or fishing gear), photos are required by our warehouses and shipping carriers (for example UPS, FedEx). Clear images help us process claims faster.
What If I Can’t Print My Return Label?
If you are unable to print your return label, contact the shipping carrier (for example UPS, FedEx) for assistance. Still having trouble? Email hello@wakelanders.com or call us, and we will mail you a label.
Do We Charge Restocking Fees?
- Defective or Our Error: No restocking fees for damaged or incorrect items (for example faulty marine electronics or docking gear).
- Other Returns: A 5% restocking fee applies to non-defective returns to cover processing costs.
Where Do I Return My Item(s)?
Your RMA instructions will include the specific return address, as it may differ from the shipping origin. Wait for your RMA number and instructions before shipping to avoid delays.
How Soon Can I Get a Replacement or Exchange?
- Defective or Damaged Items: Once we file a claim with the carrier (typically within 24 to 48 hours), we will order your replacement as soon as the return is in transit.
- Lost Packages: If your order is lost, we file a tracer with the carrier (3 to 5 business days). If they cannot locate it, we will send a replacement.
- Exchanges: For exchanges (for example swapping a kayak for a different model), we will process your new order once the return is en route.
How Long for a Refund?
Once we confirm tracking for your return, we will process your refund. Depending on your financial institution, expect the refund to appear on your card or statement within 3 to 10 business days. Refunds for non-defective items deduct the 5% restocking fee and original shipping costs.
Returning a Gift?
Email hello@wakelanders.com with the gift details (for example order number or recipient info). Our team will verify the order and guide you through the return process.
Why Can’t Some Freight-Shipped Items Be Returned?
Items shipped via freight (for example large docking gear or bulky watersports equipment) cannot be returned if you signed the bill of lading without noting damages or issues. Your signature confirms the item was received correctly and in good condition, preventing a shipping damage claim. Tip: Inspect freight deliveries carefully before signing and document any issues on the bill of lading.
Contact Us
Questions about returns? Reach out at:
- Email: hello@wakelanders.com
- Phone: (888) 768-5268
- Mail: Wakelanders, 3850 River Rd, Johns Island, SC 29455, US
