Shipping policy
At Wakelanders, operated by Wakelanders, an Arizona-registered company, we ship boating essentials, marine electronics, watersports gear, fishing gear, and marine safety equipment. This Shipping Policy explains how we deliver your order.
Questions about shipping? Email us at hello@wakelanders.com or call (888) 768-5268.
Does Wakelanders Offer Free Shipping?
Yes. We offer free shipping on qualifying orders over $199 to addresses in the contiguous United States (the lower 48 states), subject to product and carrier eligibility at checkout. Oversized or freight items may not qualify for free shipping even when the order total exceeds $199; any freight or special handling fees will be shown before you complete purchase.
Can I Expedite My Order with Express or Next-Day Shipping?
Need an order faster? Contact customer service at hello@wakelanders.com or (888) 768-5268. If expedited shipping is available for your order, we can arrange it for an additional charge.
Do We Ship Outside the United States?
Currently, we ship only within the United States. For international destinations, we can ship to a freight forwarder in the contiguous United States. Email hello@wakelanders.com to arrange this.
What Mail Carriers Do We Use?
We primarily use UPS and FedEx for most orders. For larger items such as bulky docking gear or oversized watersports equipment, we may use freight carriers. The carrier depends on product size, weight, and destination.
Can We Ship to PO Boxes or Military APO/FPO Addresses?
At this time, we are unable to ship to PO Boxes or Military APO/FPO addresses due to our carriers’ restrictions. Contact us at hello@wakelanders.com if you need alternative solutions, such as shipping to a freight forwarder.
When Can I Expect to Receive My Order?
We process most orders the same day they are placed. Typical delivery takes 3 to 5 business days, depending on stock levels and shipping origin. Some products (for example made-to-order marine electronics) may add lead time. Check your order confirmation for estimated delivery or contact us for updates.
Why Might My Items Be Shipped Using Truck Freight?
Large items such as bulky docking gear or oversized watersports equipment may require truck freight due to size and weight. These orders typically take 5 to 7 business days to deliver. Freight shipments require a signature, and you may need to pick up at a carrier’s dock if unsigned. Provide a phone number at checkout so carriers can reach you.
Why Do We Charge a Freight Fee for Truck Freight Products?
Shipping large marine or watersports items can be costly, often exceeding $300. We charge a flat freight fee for truck freight orders to offset these costs. Freight fees apply even when an order otherwise qualifies for free standard shipping over $199.
How Do I Track My Order?
Once your order ships, you will receive an email with a tracking number to track the shipment and estimated arrival.
Will I Need to Sign for My Order?
Most orders do not require a signature, but carriers (for example UPS, FedEx) may request one for high-risk addresses. Freight shipments always require inspection and a signature. Check your gear carefully before signing to ensure it is correct and undamaged.
Is Shipping Insurance Included?
Yes, shipping insurance is included at no extra charge for Wakelanders orders.
Can I Change My Order’s Shipping Method After Placing It?
To expedite an order, contact us at hello@wakelanders.com or (888) 768-5268. We will work with the carrier to adjust shipping for an additional charge, if possible. Orders often ship quickly, and if a tracking number is assigned, changes may not be feasible. Contact us as soon as possible.
What If My Order Shows Delivered but I Didn’t Receive It?
If your order is marked delivered but missing, contact us immediately at hello@wakelanders.com. We will coordinate with the carrier to investigate and check if it was signed for. If unresolved, we will file a lost package claim. If the carrier confirms the loss, we will reorder the item.
What Are the Shipping Charges for Returning an Order?
Returns follow our Refund Policy:
- Defective or Our Error: No charge for return shipping.
- Non-Defective Returns: You cover return shipping costs plus a 5% restocking fee. Request an RMA number by emailing hello@wakelanders.com.
Can You Ship to Alaska or Hawaii?
We currently ship free-shipping-eligible and standard parcel orders to the contiguous United States (lower 48 states). We can work with a freight forwarder in the lower 48 for Alaska or Hawaii orders. Email hello@wakelanders.com to arrange this.
What If My Order Arrives Damaged?
If your order arrives damaged, notify us immediately at hello@wakelanders.com. Provide photos of the damaged box and product to speed up the process. Refuse shipment if damage is obvious, or contact us within 3 business days of delivery to file a claim. We will arrange for the carrier to pick up the damaged item and ship a replacement.
- Freight Shipments: Inspect items before signing the bill of lading. If you sign without noting damage, you confirm the product is correct and undamaged, and a claim cannot be filed. Document issues on the bill of lading to protect your return rights.
Contact Us
Questions about shipping? Reach out at:
- Email: hello@wakelanders.com
- Phone: (888) 768-5268
- Mail: Wakelanders, 3850 River Rd, Johns Island, SC 29455, US
